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Questions about APPEsat™

• What is APPEsat™?
• Who needs Appesat?
• Why is Appesat different?
• What does Appesat contain?
• Is it approved?
• How does Appesat work?
• References
• I would like to know more about APPEsat™

Questions about shopping online

• Phone Personal Advisors
• Signed up on one of our other sites?
• Do you have a newsletter?
• Signed up on one of our other sites?

Problems using the site?

• My login details/password don't work
• Trouble with IE8?
• Supported browsers & requirements
• Other problems with the website
• What is a cookie?

General product questions

• My login details/password don't work

Questions about offers

• What is a media/campaign code?

Questions about payment

• Is it safe to store my card details?
• Which cards do you accept?
• What currencies can I pay in?
• Is it safe to order online?
• I have a voucher code. How do I use it?
• What are the online protection benefits?

Questions about delivery

• Do you offer free delivery?
• How much is your delivery charge?
• How much is your delivery charge?
• How long will it take for my order to arrive?
• Which courier do you use?
• Can I have the goods delivered to someone else?
• Can you leave my delivery with a neighbour/in the garden?
• Which countries do you deliver to?

I have just placed my order

• Can I change my order?
• Can I cancel my order?
• Can I track my order?

I have received my order

• There is an item missing in my order or you have sent me the wrong goods

Question about returns

• Returns Policy
• I want to return an item
• Do I have to pay to return the item?
• I returned an item, but you say you have not received it
• You have refunded the wrong amount
• Why have you not refunded the delivery charge?
• I want to return an item

Surveys and competitions

• What type of information do you collect?
• Unsubscribing from promotional email

Privacy policy

• What is your privacy policy?
• What information do you collect and how do you obtain it?
• Do you share my personal information?

Terms and conditions

• Our promise
• Registered UK Company